Privacy Policy
At The Friendly Arborist, your privacy matters to us. This policy explains what information we collect, how we use it, and the steps we take to keep it safe.
Information We Collect
When you fill out a contact form, request a quote, or subscribe to updates, we may collect:
Your name and contact information (email, phone number)
Details about the service you’re requesting
Any information you provide in your messages
We may also collect non-identifying information automatically through our website, such as IP addresses or browser type, to help us improve our site.
How We Use Your Information
We use your information to:
Respond to inquiries and provide quotes
Schedule services and communicate with you about your requests
Improve our website, services, and customer experience
Send occasional updates or promotional offers if you opt in
Marketing Opt-In (CASL Compliance)
We will only send you promotional emails if you have provided explicit consent. You can unsubscribe at any time using the link included in every email.
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information with trusted third-party service providers who assist us in delivering services, such as:
Website hosting providers
Analytics and tracking tools
Form management services
We will only share information as necessary to fulfill your requests, and these providers are bound to protect your information.
Data Retention
We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or anonymize your information.
Cookies and Tracking
Our website may use cookies or other tracking tools to enhance your browsing experience and gather analytics. You can manage cookie preferences in your browser settings.
Security
We take appropriate measures to protect your personal information from unauthorized access or disclosure. However, no online system is 100% secure.
Accessibility
We strive to make our website accessible to everyone. If you experience difficulties accessing any part of our site, please contact us and we will assist you promptly.
Your Choices
You can contact us at any time to:
Update or correct your information
Request that we delete your personal data
Opt out of promotional communications
Contact Us
If you have questions or concerns about your privacy, please contact us at:
Email: matt@friendlyarborist.com
Phone: 289-233-4966